Our constant effort is to provide excellent quality products and meet our commitment.
However, if you are not satisfied with your order, please contact us and we'll try to remedy the situation.
Please, check all information concerning dimensions, color, delivery delay and don't hesitate to ask questions if you think anything appears unclear.
In case, you are not completely satisfied with your purchase, we accept returning or replacement within 30 days of receipt. It is important to contact us for confirmation before returning. The returned item must be in perfect condition for resale, never worn and are in packaging. We'll refund as soon as the returned item arrived to us.
If you would like to exchange an item for a different one, please return the original item to us (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Concretely, we'll give you a refund for the item price, shipping fee can be refunded only if the bag is faulty or damaged during transit.
Sending fee for a returned item or an exchanged item are payable by buyer. In case you want a replacement, an additional fee is required for shipping of the new item.
Personalized Custom Handmade orders cannot be refunded.
Please contact us before the purchase if you have any question.
* During the Christmas shopping season. We permit a longer return time if you purchase the item as a Christmas gift. If he/she doesn't like it, just keep the item in new condition and never worn, you can return or exchange it after Christmas.
Please feel free to convo us if you have any questions. We'd glad to help you.
info@rockcowleatherstudio.com
